FAQ

Question 1

What kind of businesses do you work with?

Accepted Answer

We work mainly with independent businesses, creative professionals, clinics, hospitality brands, consultants and small to medium-sized organisations that need clear, thoughtful design without agency bloat.

Question 2

Do you only design websites?

Accepted Answer

No. Websites are a major part of what we do, but we also work on branding, copywriting, messaging, graphic design and print. The aim is always the same: clear, credible communication that feels right for the people you want to reach.

Question 3

What makes ZigMEDIA different from a typical web design agency?

Accepted Answer

We combine design, UX thinking, copywriting and human judgement. That means we don’t just make things look polished - we think carefully about structure, clarity, usability, tone and how people actually experience your business.

Question 4

Do you use Wix Studio or WordPress?

Accepted Answer

We work with both. For clients on tighter budgets, we often recommend Wix Studio because it offers managed hosting, built-in functionality and lower maintenance overhead. WordPress may be better for projects that need more bespoke functionality or deeper customisation.

Question 5

Can you redesign an existing website?

Accepted Answer

Yes. We can review your existing site, identify what is working, what is getting in the way, and rebuild or refine it around clearer structure, stronger messaging and better usability.

Question 6

Do you write website copy too?

Accepted Answer

Yes. We can write copy from scratch or refine existing text. Good copy should explain what you do clearly, sound like your business, and help people understand why they should trust you.

Question 7

Do you do SEO?

Accepted Answer

Yes. We approach SEO as part of good website foundations rather than a bolt-on trick. That includes clear structure, crisp copy, metadata, performance, accessibility, mobile usability and search-friendly content.

Question 8

Can you help with branding?

Accepted Answer

Yes. We create visual identities, logos, typographic systems, colour direction and brand assets that help businesses feel more recognisable, consistent and credible.

Question 9

Do you still design for print?

Accepted Answer

Absolutely. We design brochures, menus, catalogues, posters, packaging and other printed materials. Print still matters because it creates a tactile experience that digital design can’t quite replace.

Question 10

How does a typical project begin?

Accepted Answer

It usually starts with a conversation. We talk about your business, your audience, what you need, what is not working, and what the project needs to achieve. From there, we shape a practical plan.

Question 11

How long does a website project take?

Accepted Answer

It depends on the size and complexity of the project. A smaller website can often be completed within two to three weeks, provided the content is ready and the scope is clear. Larger sites with more pages, functionality, copywriting or content preparation naturally take longer. We’ll always give you a realistic timescale before work begins.

Question 12

How much does a website cost?

Accepted Answer

Website costs depend on the size, content, platform and functionality required. As a guide, smaller brochure-style websites usually start from around £1,000, depending on scope. This can include a clear site structure, responsive design, basic SEO foundations, contact forms and guidance on copy/content. Larger websites, redesigns, copywriting, branding, booking systems, databases or more bespoke functionality will naturally cost more. We’ll always discuss your needs first and give you a clear, realistic quote before any work begins.

Question 13

Can you work with my existing logo, copy or brand assets?

Accepted Answer

Yes. We can work with what you already have, improve it where needed, or help you build something more coherent if the existing material no longer represents your business properly.

Question 14

Do you offer ongoing support after launch?

Accepted Answer

Yes. We can provide guidance, updates and support after launch, depending on what you need. Some clients prefer to manage their own site, while others choose an annual retainer for ongoing help with updates, content changes, improvements and technical support.

Question 15

Do you use AI in your design process?

Accepted Answer

Yes, where it helps. AI can support research, ideation and workflow, but it does not replace judgement. Good design still depends on understanding people, context, tone, clarity and trust.

Question 16

How do I know if ZigMEDIA is the right fit?

Accepted Answer

If you want flashy gimmicks, trend-chasing or generic template work, probably not. If you want thoughtful design, clear communication and practical creative judgement, we may be the design partner you're looking for.